8 Rules For Good Customer ServiceGood . You are able to offer promotions and slash prices to bring in as numerous new clients as you would like, but unless you can acquire some of those customers to return, UK Fashion Dresses your business won?t be profitable for long.
Good customer service is all about bringing customers back. Contributing to sending them away happy ? happy enough to pass through positive feedback about your company along to others, who will then try the merchandise or service you are offering for themselves and in their turn become repeat customers.
If you?re a good salesperson, you can sell almost anything to anyone once. But it will be your approach to customer service that determines whether you???ll ever be able to sell that person anything else. The essence of good customer service is forming rapport with customers ??C a relationship that that each customer feels he would like to pursue.
How can you go about forming this type of relationship? By remembering the main one true secret of excellent customer service and acting accordingly; ?You is going to be judged by what you need to do, not that which you say.?
I understand this verges on the kind of statement that?s often seen on a sampler, but providing good customer service IS a simple thing. If you wish to have good customer support, all you?ve got to complete is make sure that your business consistently does this stuff:
1) Answer your phone.
Get call forwarding. Or an answering service. Hire staff if you need to. But ensure that someone is obtaining the phone when someone calls your business. Modest bridesmaid dress (Notice I say ?someone?. People who call want to speak with a live person, not really a fake ?recorded robot?.) For additional on answering the phone, see Phone Answering Tips to Win Business.
2) Don?t make promises if you don?t could keep them.
Not plan to have them. Could keep them. Reliability is one of the secrets of any good relationship, and good customer service is no exception. If you say, ???Your new bedroom furniture will be delivered on Tuesday???, makes it delivered on Tuesday. Otherwise, don?t say it. The same rule applies to client appointments, deadlines, etc.. Think before you give any promise ? because nothing annoys customers greater than a broken one.
3) Pay attention to your visitors.
Can there be something more exasperating than telling someone what you would like or what your problem is and then finding that that individual was not focusing and needs to be explained again? From the customer?s point of view, I doubt it. Can the sales pitches and the product babble. Let your customer talk and show him that you are listening by looking into making the appropriate responses, such as suggesting how you can solve the problem.
4) Cope with complaints.
No one likes hearing complaints, and several people have developed a reflex shrug, saying, ?You can?t please all of the people all of the time?. Not, but if you give the complaint your attention, you may be able to please that one person that one time ? and position your business to reap the benefits of good customer support.
5) Be helpful ? even if there?s no immediate profit inside it.
Yesterday I popped right into a local watch shop because I?d lost the little piece that clips the pieces of my watch band together. When I explained the issue, the proprietor said that he thought he might have one lying around. He found it, attached it to my watch band ??C and charged me nothing! Where do you think I?ll go after i require a new watch band or perhaps a new watch? And just how many people do you consider I?ve told this story to?
6) Train your staff (if you have any) to be always helpful, courteous, and knowledgeable.
Do-it-yourself or hire someone to train them. Speak with them about good customer support and what it is (and isn?t) regularly. Most importantly, give every person in your staff enough information and power to make those small customer-pleasing decisions, so he never needs to say, ?I don?t know, but so-and-so will be back at??
7) Go ahead and take extra step.
For instance, if a person walks to your store and insists upon enable them to find something, don?t just say, ?It?s in Aisle 3?. Lead the customer towards the item. Better yet, wait and see if he has questions about it, or further needs. Whatever the extra step may be, if you wish to provide good customer service, go. They might not let them know to you, but people notice when people make an extra effort and will tell others.
Toss in something extra.
Be it a coupon for any future discount, more information on how to use the product, or a genuine smile, everyone loves to get more compared to they thought these were getting. And don???t believe that a gesture needs to be large to work. The local art framer that people use attaches a package of picture hangers to every picture he frames. A little thing, but so appreciated.
Should you apply these eight simple rules consistently, your business will end up known for its good customer support. And the best part? The irony of good customer service is the fact that with time it will generate more new clients than promotions and value slashing ever did!
Source: http://starkwork.com/customer-service-may-be-the-lifeblood-of-any-business.html
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